To be honest, I think part of it was their attitude - fair enough, that's what these frames cost, but if you have a customer who is obviously baulking at the price then surely the solution is to try and find them something that works for them, rather than insisting that this is the only possibility, when it blatantly wasn't. As a result they've probably lost the sale altogether.

Glad you like the new layout - I wasn't sure about the yellow/browness of it, but it's growing on me. And certainly it's got the dark on light contrast which makes in easier to read.